Terms and Conditions

Terms & Conditions

Terms – Net 30 days from date of invoice based upon satisfactory credit standing for customers inside the continental USA. Special terms and conditions may be established in lieu of open credit, i.e., credit card, CIA, etc.

Shipping Policy – All shipments are F.O.B. Destination on orders greater than $2,000 to customer’s assigned ship to location within continental United States plus a $30 shipment charge and a fuel recovery charge (FRC) of  1.35% on product total. FRC percentage is subject to change without notice.  Orders under $2,000, shipped from stock, will be charged actual freight.  Carrier used will be at MedPlus discretion – other arrangements with MedPlus approval.

Quoted Prices – All prices are exclusive of Federal or State taxes of any type. Prices are subject to change without notice and all orders subject to acceptance by Customer Service. Prices are based upon NAO Gloabl Supply LLC pricing at time of order acceptance.

Placing Orders – Orders may be placed via the internet through www.naoglobal.org Online orders are the preferred method of ordering and will enable your order to be processed in the most expeditious manner; however we will accept emailed or faxed orders if your ordering procedures are not compatible with our website.

Return Goods & Loss/Damage Policy –

1) All requests for return product should be faxed to Customer Service: 281-754-4425. No returns will be accepted without “RGA” and only those products and quantities approved should be returned to the warehouse.

2) Return of misshipments or defective products can be returned any time without freight charges. Customer Service will make arrangements for pick-up (call tags). *

3) All products returned with expiration dating must meet product shelf life guidelines of at least 6 months. All returned products must be in original container and free of any labels or other markings. Certain equipment returns may be subject to vendor restrictions.

4) Products returned within 45 days will not be assessed a restocking charge. Products returned after 45 days will be assessed a 25% restocking charge. Products not stocked in our Supplier warehouse are not returnable for credit unless shipped in error. Products over 120 days can not be accepted as returnable.

To help us process your credits promptly, please review the following:
• Customer should provide invoice number and PO.
• Returns will not be accepted without Return Goods Authorization (RGA).
• Returns should be made within 30 days of RGA.
• Customer Service will issue RGA within 48 hours.
• Credits issued to customer immediately upon receipt in warehouse.

Return to:
National Distribution & Logistics Center
MedPlus Services
407 New Sanford Road
La Vergne,TN 37086


1) All shrink-wrapped pallets must be inspected for obvious damage upon arrival. If any of the pallets arrive without the blue shrink wrap, top sheet, broken seal tape, or double stack label this MUST be noted on the drivers delivery receipt and signed by the driver. It should be assumed that pallets delivered in this manner will contain concealed damages or shortages. You can require the driver to stay while you verify the contents of the shipment and to look for damages inside the pallets.

2) Within 72 hours of receipt of shipment, Customer Service must be notified via the shipping discrepancy form. A copy of the delivery receipt, properly signed detailing any damages or shortages must be included.

3) Customer Service will acknowledge receipt of your discrepancy within 48 hours via fax.

4) Any request for credit or deduction taken from payment without the proper notation on the delivery receipt and acknowledged shipping discrepancy form cannot be honored. Deduction taken without documentation will be charged back. Non response to chargeback can result in delay of orders.

Remit To Address:
NAO Global Supply LLC.
1100 NASA Parkway, Suite 211E
Houston,TX 77058

Go to our Contact page for information on contacting us with your questions by phone, fax or email.

 * If order is placed online, returns for “did not order” reason will be assessed 25% restock fee and returned at customer expense.