Customer Service

NAO Global Supply, LLC strives to help you reach your goals and meet ongoing daily challenges, whether you’re operating a laboratory, a medical center, a hospital, private practice or providing humanitarian aid.

FAQS

General

Do I need to provide any special documentation to buy from NAO Global Supply LLC?

NAO Global Supply LLC is a distributor of healthcare devices sold either directly to another business or to the public. Please refer to our product catalogue for additional details. Legitimacy of a business will be verified for devices which cannot be sold directly to the buying public.

I live in a foreign country, can I order? Do I have to buy in large quantities?

There is no minimum order for any customer regardless of your location. We however recommend consolidating purchases for our international customers for shipping charges to be cost effective. We ship internationally.

What is the return policy?

NAO Global Supply sells equipment and products globally. Due to the international nature of our business, Returns are cost prohibitive. However; our merchandise is of top quality and is backed by Manufacturer Warranties. Customer satisfaction, consistent value and service is of utmost importance to NAO Global, we will go out of our way to have satisfied customers!

Shipping Information

I am an international customer, who pays for shipping?

All loads are sold FOB (freight-on-board) – the buyer pays for all shipping costs. NAO Global Supply Company has developed long-term, large-volume relationships with national and international shipping channels. We can offer very competitive, discounted shipping rates through our contracted carriers.

Can you arrange shipping to a foreign country by freight?

Yes, we can arrange shipping by ocean freight either by OCL (container) or LCL (less than container). Shipping costs are based on origin, destination and weight.

What Payment methods do you accept?

We strive to make things as simple as possible for you! To that end, you can pay via: • Credit Cards via PayPal • Paypal (3% fee) • Debit Card or Cash (in person only) • Money Orders • Wire Transfers • International Bank Wire Transfers • Letters of Credit

When will my merchandise ship?

Payment must be received after an order is placed and before the goods are shipped. Are there any Restrictions for international customers? NAO Global Supply does not discriminate based on location, we will supply goods to your neck of the woods.


 

CUSTOMER SUPPORT FORM

You can contact us 24-hours per day, 7 days per week whether you have questions, concerns or require our services. We look forward to helping you in any way we can. Please fill out the following form as completely as possible.

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